Privacy Policy
Effective [DATE] · Last updated [DATE]
EraOne Business Solutions Inc. ("EraOne", "we", "us") provides event staffing and on-site workforce support. This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. It applies to eraone.ca and to the way we handle information from clients, applicants, and assigned staff.
We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law. If you only want the short version: we collect what we need to quote work and staff events, we do not sell your information, and you can ask us for a copy of your information or ask us to delete it at any time.
1. Who is responsible for your information
EraOne Business Solutions Inc. is accountable for the personal information in its custody. We have designated a Privacy Officer who is responsible for our compliance with this policy.
Privacy Officer
[NAME], EraOne Business Solutions Inc.
[FULL MAILING ADDRESS], Toronto, Ontario
Email: [email protected] · Phone: (437) 601-0175
2. What we collect and why
If you contact us about staffing your event
| Information | Purpose |
|---|---|
| Organization or event name | Identify who is making the request |
| Your name and role or title | Direct our response to the right person |
| Email address and phone number | Respond to your inquiry and send a quote |
| Service type and event details you provide (location, dates, expected attendance, roles needed) | Scope the work, estimate staffing levels, and prepare a proposal |
If you apply to join our staff roster
| Information | Purpose |
|---|---|
| Email address | Contact you about shifts and your application |
| Role interest, city, availability, event experience | Match you to suitable assignments |
| Information you volunteer in your message | Assess your application |
If we move forward with your application, we will separately collect the information we need to employ and pay you — including legal name, address, Social Insurance Number, banking details for direct deposit, emergency contact, and any certifications relevant to the role. We collect that information only at the point it is needed, and we tell you why at the time.
When you use the website
If you consent to analytics, we use Google Analytics 4 to understand how people find and use the site — pages viewed, approximate location derived from IP address, device and browser type, and referral source. This is aggregate traffic measurement, not an attempt to identify you. Analytics cookies are not set unless you accept them. You can withdraw consent at any time using the cookie settings link in the footer.
We do not use advertising or cross-site tracking cookies. Cookies strictly necessary to make the site work are always active.
3. Consent
We collect, use, and disclose personal information with your knowledge and consent, except where the law permits or requires otherwise. Submitting a form on this site is your consent to our using that information for the purpose described at the point of collection.
Consent to receive marketing or promotional email is separate and always optional. We ask for it explicitly through an unchecked opt-in box, and never as a condition of submitting an inquiry or an application. Every commercial message we send identifies us, gives our mailing address, and includes a working unsubscribe link. You can withdraw marketing consent at any time; we action unsubscribe requests within 10 business days.
You may withdraw consent for other uses at any time by writing to our Privacy Officer, subject to legal and contractual restrictions and reasonable notice. Withdrawing consent may mean we can no longer provide a service or consider you for assignments.
4. Who we share it with
We do not sell personal information, and we do not share it for anyone else's marketing. We disclose it only as follows:
- Event clients. When we assign you to work an event, we share the information the client needs for site access, accreditation, and scheduling — typically your name and role. We share only what is necessary for the assignment.
- Service providers. We use third parties to run the site and our operations, including our form and database provider, our website host, our email provider, and our payroll and accounting providers. They may process information only on our instructions and for the purposes we specify.
- Legal requirements. Where required by law, court order, or lawful government request, or to establish, exercise, or defend legal claims.
- Business transfer. In connection with a sale, merger, or reorganization of the business, subject to equivalent protection.
5. Where your information is stored
Some of our service providers store or process personal information on servers located outside Canada, including in the United States. While it is held in another country, it is subject to the laws of that country and may be accessible to that country's courts, law enforcement, and national security authorities under those laws.
We use contractual and other means to require comparable protection wherever information is processed. If you want to know which providers we use and where they store data, contact our Privacy Officer and we will tell you.
6. How long we keep it
| Type | Retention |
|---|---|
| Client inquiries that do not become work | [24 months] from last contact |
| Client records for completed engagements | 7 years, for tax and limitation-period purposes |
| Roster applications not proceeded with | [12 months], then deleted unless you ask us to keep you on file |
| Employment and payroll records | As required by the Employment Standards Act, 2000 and tax law |
| Marketing consent records | 3 years after the business relationship ends |
| Analytics data | [14 months] in Google Analytics |
We destroy, erase, or anonymize information once it is no longer required for the purpose it was collected for or for a legal obligation.
7. How we protect it
We use safeguards appropriate to the sensitivity of the information, including access controls restricting staff access to those who need it, encryption in transit, database-level access rules on our form storage, and secured accounts on the services we use. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If a breach of security safeguards creates a real risk of significant harm to you, we will report it to the Office of the Privacy Commissioner of Canada and notify you as required by law. We maintain records of all breaches for at least 24 months.
8. Your rights
You may, at any time:
- Ask what we hold. Request access to the personal information we have about you and information about how it has been used and disclosed.
- Correct it. Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete it. We will do so unless we are legally required to keep it.
- Withdraw consent, as described in section 3.
- Complain. Raise a concern about how we handled your information.
Write to our Privacy Officer at [email protected]. We respond within 30 days. There is no charge for a reasonable access request; if a request would involve substantial cost, we will tell you the estimate before proceeding and you may withdraw the request. We may need to verify your identity before releasing information.
9. If you are not satisfied
If our response does not resolve your concern, you may contact the Office of the Privacy Commissioner of Canada:
30 Victoria Street, Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376 · www.priv.gc.ca
10. Children
This site is not directed at children. We do not knowingly collect personal information from anyone under 16. Applicants for event work must meet the minimum age for the role under Ontario law. If you believe a child has given us personal information, contact our Privacy Officer and we will delete it.
11. Changes to this policy
We may update this policy. The effective date at the top shows when it last changed. If a change materially affects how we use information we already hold, we will notify affected individuals directly.
12. Contact
Questions about this policy or our handling of personal information:
[email protected] · (437) 601-0175 · Toronto, Ontario